PATIENT STORIES

At Pindrop Hearing Centres we deeply value our patients and their families. We have spent years developing relationships within the communities we service. We have many wonderful patients. Here’s what some of them have to say:

I’ve had Oticon hearing aids for 7 weeks. They are very comfortable to wear and can hardly be seen. I immediately could hear loud and clear – even several conversations at once. The amazing thing is that though background noise is there and sometimes loud, it doesn’t hurt my ears and doesn’t give me a headache. I am very happy with them and so is my husband because I can now hear him. The service and caring that Nick and Melissa give at Pindrop has been exceptional to both my husband and I. He has had his Oticon’s for several years. Lorraine T.Abbotsford, BC

"I absolutely love my new Oticon Opn hearing aids. They are a wonderful fit. They are very comfortable and so easy to use.  I can't believe the things I've been missing with my old hearing aids. Sound is so much clearer and I can hear the little things now that I couldn't before.  Thank you Tracy, Fiona and Pindrop for the perfect upgrade to my old hearing aids!" Hans J.Waterford,ON

"I have been dealing with Pindrop South Calgary for almost 3 years. I have always been treated very well by them - getting me in to make adjustments for sound or my phone , any repairs etc. Fun people to be around and very helpful. Plus their TV commercials make me laugh. I have recommended many of my friends and customers to them because I believe they are a GREAT help to enhancing the quality of life for people." Dave G.Calgary, AB

"I have had my new Oticon Opn hearing aids for one week. They feel so natural, that I hardly notice I am wearing them. The sounds were realistic, not at all like they were coming though an amplifier. Controlling the hearing aids with my iPhone is very convenient, much easier than previously. Perhaps the most striking feature is the TV mode; it is like having a theatre-quality digital sound system in my head! Pindrop’s North Calgary clinic staff have always been very helpful, knowledgeable and professional. The service is exemplary." Eric W.North Calgary, AB

"Since getting my hearing aids, I no longer have to ask people to repeat themselves. I can listen to songs and pick out the different types of instruments. My sense of hearing and communication is more balanced. I didn't know I was missing the subtle sounds from the natural environment - I can hear the gophers call, the cows, and the leaves rustling. I heard an owl for the first time and I can now also hear the bats in the trees. This would not have been possible without Pindrop. I have been a client since 2010. Lang and KK treat me like a friend and are always there to meet my needs. I am very satisfied with their services." Gary W.North Calgary, AB

"My Oticon Opn hearing aids are so comfortable and now I can hear the turn signal in my car. It’s wonderful because I never forget to turn it off! I can sit 20 feet from my stove and hear the click when the oven comes on. That was impossible before. I am also able to remember more conversations. Lang's inner beauty shines through with her sincerity, kindness and willingness to help me hear better. I love the fact that they never miss an occasion to send me a card for Christmas, my birthday and even Canada Day! I have recommended friends because of the kindness and professionalism shown at Pindrop. They really do care about you." Raymond S.North Calgary, AB

"Following conversations, especially in noisy rooms, was almost impossible. I started dreading social situations because I was constantly straining to hear. Natalie and Lesley offered me a free trial so I could test drive my hearing aid before purchase as this was a big decision. These are my first set of hearing aids and I'm very impressed! With my new Oticon Opn hearing aids I have found that I can clearly hear different sounds,  plus sounds I couldn't hear at all before. Most importantly I am not asking people to constantly repeat themselves so it’s been less frustrating for those around me.  I feel less tired and more connected to my friends and family and the staff is fantastic at meeting my needs!" Tony L.Orangeville, ON

"My breakfast routine with my wife was no longer enjoyable. She was tired of talking too loud and repeating herself. I was at the point where I just didn’t want to talk anyone anymore.  I was desperate for a solution. After being fitted with my new Pindrop hearing aids, I can hear the TV and people don’t have to repeat themselves. I can take part in conversations versus pretending to hear. I am just so happy I can hear better. I can’t thank two good people, Lang and KK, enough. As my wife says, 'God Bless them'.” Mario C.North Calgary, AB

"I love my Oticon Opn hearing aids! They have changed my life. My wife has cancelled the divorce proceedings because I now enjoy TV with the volume off and instead can hear the sound directly through my hearing aids. Since receiving them in January, I notice better clarity and reduced background noise compared to my original hearing aids. I have been a client of Pindrop in Amherst for 3.5 years. I love the service! I will often stop in when passing though town to just say ‘hi'. Ryan and Darcie are the best!" Omer B.Amherst, NS

"I recently required replacement hearing aids.  I found Chuck Sercan very pleasant, personable and patient. He had a thorough knowledge of hearing aids and the features. He suggested calling the office with any questions or concerns. He answered all of my questions and provided a pleasant atmosphere. It is always a pleasure to deal with Chuck. I am also impressed with Pindrop allowing clients to "try out "various hearing aids in order to make a comfortable and correct decision." Jean W.Port Elgin, ON

"I can’t thank the staff at Pindrop (Hearing Centre) Virgil enough for their utmost care in treating my hearing problem. They are patient and understanding and I am completely satisfied." Eddie E.Virgil, ON

"I am pleased with the service I receive at Pindrop Hearing Centres. My hearing aids help me to hear better in church, as well as when performing musically. As a member of the Simcoe community I feel I made the right choice when choosing Pindrop, Tracy, and Fiona as my hearing care providers, and have recommended them to many folks!" Judy Ann M.Simcoe, ON

Dr. P, 94, is a retired family physician and long-standing patient of Pindrop Hearing in Thorold, Ontario. "After purchasing my new Oticon Opn hearing aids. I want everyone to know how well I am hearing at my advanced age. It is good taking part in conversations with a group, no longer having to guess at what was said from across the table! It is wonderful to hear. My heartfelt thanks to Courtney and Maria (on right) for their competent care, patience and exceptional customer service!" Dr. P.Thorold, ON

"For over 30 years I have been seen by four different hearing centres and have had several types of hearing aids that weren’t the right fit. I experienced problems with every one of them. Tracy Todd, Hearing Instrument Specialist at Pindrop has the compassion, understanding and patience for people that live with hearing loss and also understands the frustration their families go through. My new hearing aids have greatly improved my hearing and are comfortable. My wife and I thank Tracy and Fiona for their professionalism and meeting my exact needs." Wayne H.Simcoe,ON

Tim is 25 years old and has been a client at our Simcoe location since 2011. He has hearing loss in his left ear and has, in his own words, been “a very satisfied Pindrop client.” Beside him is Fiona Macaulay, our Simcoe client care specialist. Tim B.Simcoe, ON

Bill, a client at our Simcoe location since October 18, 2011 says: “I love the wonderful service I ALWAYS receive when coming to Pindrop Hearing Centres. Fiona always greets me with a warm smile that makes my day. My hearing aids make Sundays so much better now that I can hear my football games!" Bill M.Simcoe, ON

Todd has been a client for over 8 years at our Amherst, Nova Scotia location. He appreciates the compassionate care he receives from our Doctor of Audiology, Ryan Nelson, and clinic staff. A big thank you was extended through a gift of tomatoes and apples from his own backyard. Todd M.Amherst, NS

"Gerry and I have been extremely happy with the service and care we got at Pindrop. Nick was very kind and professional throughout the whole process and explained everything that was happening thoroughly every step of the way. I am hearing great now and I only wish I had done this sooner. My wife has taken a stack of Nick’s business cards to give to family and friends." Don M.Abbotsford, BC